Privacy Policy

WAPDA Town operates the WAPDA Town Mobile Application (the “App”) to provide residents with convenient access to community services, including the ability to pay community charges. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application.


1. Information We Collect
We may collect the following types of information: Personal Information
When you use our app, we may collect:

  • Full Name
  • Phone Number
  • Email Address
  • Property or House Number
  • Resident Identification Details

Payment Information When you make payments through the app:
  • Debit/Credit card payments are processed through secure third-party payment gateways.
  • We do not store your full card number or sensitive payment details on our servers.
Device Information We may automatically collect:
  • Device type
  • Operating system
  • App usage data
  • IP address
This information helps improve app performance and security.

2. How We Use Your Information We use your information for the following purposes:

  • To provide community services within the WAPDA Town app
  • To process community charge payments
  • To manage resident accounts
  • To communicate important notices or updates
  • To improve app functionality and user experience
  • To ensure security and prevent fraud

3. Payment Processing All payments made through the app are processed via secure third-party payment processors. These providers handle payment information according to their own security and privacy standards. WAPDA Town does not store complete card details.


4. Sharing of Information We do not sell or rent your personal data.

  • Payment processing partners
  • IT service providers maintaining the app
  • Government or legal authorities if required by law

5. Data Security We implement reasonable security measures to protect your information, including:

  • Secure servers
  • Encrypted communication
  • Access control measures
However, no system can guarantee 100% security.

6. Data Retention We retain your data only for as long as necessary to:

  • Provide services
  • Maintain payment records
  • Comply with legal obligations

7. Your Rights You may request to:

  • Access your personal information
  • Update or correct your details
  • Request deletion of your account
Requests can be made through the contact details below


8. Children's Privacy The WAPDA Town app is not intended for use by children under the age of 13. We do not knowingly collect data from minors.


9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Updates will be posted within the application.


10. Contact Information If you have any questions regarding this Privacy Policy, you may contact: WAPDA Town Administration Email: Info@wechsmultan.pk Phone: 0306-7000896